Privacy Policy

This policy statement sets out the data processing practices carried out through the use of this website by collected:
We collect personal information from visitors to this web site through the use of registration and enquiry forms.Use of personal information:
We process personal information collected via this website for the purposes of:

  • Dealing with your enquiries
  • Tailoring our services to your requirements and preferences
  • Providing you with information about products and services we offer
  • Disclosures:
    We are committed to protecting your privacy. We will never sell this information to any other companies and we will only disclose it to other companies and suppliers if they are engaged to process data on our behalf.
  • Internet Based TransfersGiven that the Internet is a global environment, using the Internet to collect and process personal data may involve the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our processing personal data in this way.


Spa Access
Children under the age of 16 are not permitted in the fitness rooms or pool area unless they are staying with us. Treatments are only available to clients aged 12 years and over. Children under 16 must be accompanied by an adult. To ensure the privacy and comfort of our clients, only spa guests are permitted within the treatment areas. The use of mobile phones is not permitted. Smoking is not permitted in or around the Spa. Regrettably, we cannot accept responsibility for any property left unattended during your visit.

Appointment Times
We ask that you arrive fifteen minutes prior to your appointment to allow time to fill out a consultation form. As a courtesy to all our guests we do operate a prompt appointment schedule. A late arrival may mean that your treatment time is reduced, but you may still be charged the full price of the treatment. Please note all treatments include a short turnaround time, this allows for a consultation and dressing.

Medical Information
In order for us to advise you on the correct treatments, please make us aware of any pre-existing medical conditions that may affect your treatment options at the time of booking. Please inform the spa if you are pregnant as we offer specially designed treatments for expectant mothers. Please note pregnant clients must be 12 weeks and over before they can have some spa treatments. Doctor’s approval will be required for clients with certain medical conditions.

Spa Payment
All prices are inclusive of VAT. We reserve the right to alter prices without prior notification. Treatments are subject to availability. Full payment is required to secure any Spa Day booking. These payments are strictly non-refundable but may be held for up to three months for future bookings. A phone and gift/credit card number will be required to secure your booking.

To avoid disappointment we ask that you adhere to the following. Spa Day cancellations require a minimum of 48 hours notice to avoid loss of pre-paid amount. 24 hours notice is required for individual treatment cancellations. Failure to show or provide adequate cancellation time will incur a 100% charge and will result in reserved treatment time being lost. Cancellation policies still apply when using a Gift Card.

Due to the usage of local and natural products, which are not mass-produced, treatments/packages and products may on occasion be subject to change without notice. In such cases and wherever possible an equivalent will be offered. In the unlikely event that you are unhappy with your Spa experience, we ask that you raise any issues of concern immediately so that we may be given every opportunity to resolve them before you leave our spa. It is a condition of booking that all clients complete a consultation form prior to their treatment.

Gift Cards
It is the sole responsibility of the cardholder to book their treatment time in advance. Should the recipient wish to reassign their card, they may do so by notifying The Spa in advance. Gift Cards are non-refundable and non-redeemable for cash. They must be presented on the day of the scheduled appointment and are only valid for the specified period from date of purchase. We are unable to extend the life span of our Gift Cards which are valid for 12 months only.