Room Information

R – T

Our main reception desk for check in and check out is staffed from 7.30am – 11.30pm.   Outside these times there is only an emergency service available, which can be contacted by dialing ‘0’ during the day. At night call ‘300’ or dial ‘9’ to obtain an outside line from a hotel telephone then 015934 32244 or ‘9’ to obtain an outside line from a hotel telephone then 07706913532.

If you have not pre-registered, please complete  the reg card that is enclosed in your welcome pack, sign it and place in the box on the reception desk before 9pm  on your day of arrival. You will need to show the room charge card to the bar and restaurant  staff should you wish to charge anything to your account.


Breakfast is served from 8am until 10am and dinner is served from 5.30pm until 9pm .A one-way system is in place to go in and out of the restaurant and you will be shown to your table.Time slots have also been implemented for both breakfast and  dinner to control the flow of service.You must  pre -book a time slot for each day either at the reception desk, or using the Vamoos App  or dialing 0 from the telephone in your room.


There is a safe located in the dressing table/wardrobe in each guest bedroom. Guests may also leave valuables in the hotel safe until departure if they prefer. The Hotel cannot accept any responsibility for the loss of valuables not left at reception.

SANITISING STATIONS                                                                                                                                                                                                        There are several hand sanitising stations located in various areas of the hotel for guests.  Due to the current Covid-19 guidelines we encourage guests to use these stations continually during their stay.

There is a shoe cleaning machine on the first floor by the lift towards Rm 100 (top of the stairs and turn right).

The hotel is completely non-smoking (including e-cigarettes), including all bedrooms. With effect from 1st July 2007 it is against the law to smoke in these premises. If this is not respected then an
automatic charge of £100 for the complete cleaning of the room and its soft furnishings will be applied to the credit/debit card provided on check in.

These are our most luxurious rooms with a superking bed, large en-suite bathroom with separate walk-in shower and a lovely sitting area complete with Ruark Ipod Dock. All rooms have bathrobes, slippers and complimentary water and newspaper. Each room has a special feature from an extra large bath to a hot tub on the balcony or an apartment-like feel.

We would ask that you do not bring takeaway food back to eat in the Hotel. This is due to the fact that it is not eaten from trays or provided with knives and forks, as our room service items are, and the left overs are not removed from the room, which can leave unpleasant odours to linger.

Tea & Coffee making facilities are provided in the cupboard in each bedroom. Extra supplies can be obtained from the bar or reception.

Dial ‘9’ for an outside line. Dial ‘0’ for reception. To make a freephone call dial ‘9’ then your number. For a credit card call please contact reception. To contact another bedroom dial the room number. All calls are charged at 25p per unit. The length of a unit will depend on the time & destination of the call. To help you understand, an example of call charges is outlined below:

Call Type Cost
1 min LOCAL call, peak rate 0.25
5 min LOCAL call, off-peak rate 0.50
5 min NATIONAL call, peak rate £2.50
5 min NATIONAL call, off-peak rate £1.25
5 min USA call, peak rate £6.00
5 min AUSTRALIA call, peak rate £12.50
Directory Enquiries £3.50
Local Calls – South Lakes area. National Calls – with UK Mainland
Peak Calls – Calls made between 8am & 8pm
Off Peak Calls – Calls made 8pm – 8am

These are a few of the channels are available:
1 BBC1 13 Ch4+1 700 Radio 1
2 BBC2 14 More 4 702 Radio 2
3 ITV1 28 E4 703 Radio 3
4 Ch 4 33 ITV2+1 704 Radio 4
5 Five 70 CBBC 705 Radio 5 live
6 ITV2 71 CBeebies 706 Radio5 SX
7 BBC3 80 BBC News 707 Radio 6
9 BBC4 81 Parliament 708 Radio 7

Extra complimentary bedroom toiletries are available on request from reception.

If you would like your room towels to be changed  please leave them in the bath so our housekeeping team can replace when they service the room. To indicate that you would NOT like your room serviced please place the housekeeping card in your door slot displaying the DO NOT DISTURB message.