Room Information

R – T

RECEPTION
Our main reception desk for check in and check out is staffed from 7.30am – 11.30pm. Our concierge desk is located opposite the lift for any other essential information during your stay.  Outside these times there is only an emergency service available, which can be
contacted by dialing ‘0’ during the day. At night call ‘300’ or
dial ‘9’ to obtain an outside line from a hotel telephone then
015934 32244 or ‘9’ to obtain an outside line from a hotel
telephone then 07706913532.

RESERVATIONS
We are a member of Best Western Hotels and as such would be
happy to make an onward reservation for you at any Best Western
Hotel.

SAFES
There is a safe located in the dressing table/wardrobe in each guest
bedroom. Guests may also leave valuables in the hotel safe until
departure if they prefer. The Hotel cannot accept any responsibility
for the loss of valuables not left at Reception.

SANITISING STATIONS

There are several hand sanitising stations located in various areas of the hotel for guests.  Due to the current Covid-19 guidelines we encourage guests to use these stations continually during your stay.

SHOE CLEANING
There is a shoe cleaning machine on the first floor by the lift towards Rm 100 (top of the stairs
and turn right).

SMOKING
The hotel is completely non-smoking (including e-cigarettes),
including all bedrooms. With effect from 1st July 2007 it is against
the law to smoke in these premises. If this is not respected then an
automatic charge of £100 for the complete cleaning of the room
and its soft furnishings will be applied to the credit/debit card
provided on check in.

SUITES / LAKELAND BEDROOMS
These are our most luxurious rooms with a superking bed, large
en-suite bathroom with separate walk-in shower and a lovely sitting
area complete with Ruark Ipod Dock. All rooms have bathrobes,
slippers and complimentary water and newspaper. Each room has a
special feature from an extra large bath to a hot tub on the balcony
or an apartment-like feel.

TAKEAWAY FOOD
We would ask that you do not bring takeaway food back to eat in the
Hotel. This is due to the fact that it is not eaten from trays or provided
with knives and forks, as our room service items are, and the left
overs are not removed from the room, which can leave unpleasant
odours to linger.

TEA & COFFEE MAKING FACILITIES
Tea & Coffee making facilities are provided in the cupboard in each
bedroom. Extra supplies can be obtained from the bar or reception.

TELEPHONE
Dial ‘9’ for an outside line. Dial ‘0’ for reception. To make a freephone
call dial ‘9’ then your number. For a credit card call please contact
reception. To contact another bedroom dial the room number.
All calls are charged at 25p per unit. The length of a unit will depend
on the time & destination of the call. To help you understand, an
example of call charges is outlined below:

Call Type Cost
1 min LOCAL call, peak rate 0.25
5 min LOCAL call, off-peak rate 0.50
5 min NATIONAL call, peak rate £2.50
5 min NATIONAL call, off-peak rate £1.25
5 min USA call, peak rate £6.00
5 min AUSTRALIA call, peak rate £12.50
Directory Enquiries £3.50
Local Calls – South Lakes area. National Calls – with UK Mainland
Peak Calls – Calls made between 8am & 8pm
Off Peak Calls – Calls made 8pm – 8am

TV & RADIO
These are a few of the channels are available:
1 BBC1 13 Ch4+1 700 Radio 1
2 BBC2 14 More 4 702 Radio 2
3 ITV1 28 E4 703 Radio 3
4 Ch 4 33 ITV2+1 704 Radio 4
5 Five 70 CBBC 705 Radio 5 live
6 ITV2 71 CBeebies 706 Radio5 SX
7 BBC3 80 BBC News 707 Radio 6
9 BBC4 81 Parliament 708 Radio 7

TOILETRIES
Extra complimentary bedroom toiletries are available on request from Reception.

TOWELS
If you would like your room towels to be changed  please leave them in the bath so our
housekeeping team can replace when they service the room. To indicate that you would like your room serviced please place the housekeeping card in your key slot displaying the appropriate message.