Terms and Conditions
Saturday Nights: Bookings for one night stays on a Saturday are subject to availability and will incur a supplement charge of £20.00 per person. This will not appear on your email confirmation but will be added to your reservation.
Single Rooms: We have a limited number of Club single rooms .
Bank Holiday Weekends: (Friday, Saturday & Sunday) are charged at the High Season tariff, as is the period between Christmas and New Year.
Children’s Tariff: Children are always welcome in our family Club and Lakeland rooms from £36.00 per night supplement. There is no extra charge for children under 12 , children aged 12 – 15 are charged £9.95 per night which includes breakfast when sharing a family room.Children under the age of sixteen occupying there own rooms will be charged the adult tariff. Children under 5 years are not allowed in the restaurant, a children’s menu is available in the Bistro area from 5.30pm until 9pm.
Dogs Are Welcome: Providing they are well behaved! There is a charge of £20.00 per stay per room. Dogs are not allowed in the Restaurant and Bistro area at anytime, we do offer a room service menu for breakfast and dinner which can be ordered from Reception. We ask that you do not allow your dog onto the soft furnishings. If you’ve forgotten his bedding please ask and we’ll do our best to provide some. Please do not leave your dog in the room alone. Dogs are only allowed in our designated dog friendly rooms.
Cancellation Cover: As our deposits are non-refundable, we offer our own cancellation cover (except for Christmas , New Year and Early Bird reservations). The cost is £8.00 per person, which guarantees the return of your deposit less an administration charge of £5.00. This must be taken out within 7 days of making your booking.
Deposits: A non-refundable deposit to the value of the first night’s accommodation cost will be debited from your card number provided to secure the booking
Room Occupancy: It is assumed that rooms are booked for the maximum occupancy unless specified at the time of booking when a single supplement will be applicable. If this is not specified then a double occupancy rate will be charged for the room.
Amendments: If a booking is amended to fewer nights than the original booking was made for, we reserve the right to charge in full for the cancelled nights.
Discounts/Special Rates: If you wish to claim a discount, book on a special rate or use a voucher, this must be mentioned at the time of booking. Rates cannot be altered once the booking is made. Any vouchers must be handed in on check in. Offers/discounts can not be used in conjunction.
Leisure Facilities: Leisure Facilities will be open from 7.30am to 10.00pm. As there is no lifeguard on duty in the pool area, children under 18 must be supervised by an adult at all times. If an adult wished to swim alone, they must advise our hotel reception.